Cancellation and Refund policy

This cancellation policy outlines about how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:

(i) Cancellations/refund will only be considered if the request is made 7 days of placing the order.
However, cancellation request may not be entertained if the orders have been
communicated to such sellers / merchant(s) listed on the Platform and they have
initiated the process of shipping them, or the product is out for delivery. In such an even,
you may choose to reject the product at the doorstep.
(ii) In case of receipt of damaged or defective items, please report to our customer service
team. The request would be entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own end. This should be reported
within 7 days of receipt of products. In case you feel that the product received is not as
shown on the site or as per your expectations, you must bring it to the notice of our
customer service within 7 of receiving the product. The customer service team after
looking into your complaint will take an appropriate decision.
(iii) In case of complaints regarding the products that come with a warranty from the
manufacturers, please refer the issue to them.
(iv) In case of any refunds approved by Ujotopia, it will take 1 week for the refund to be credited in the original source of account.